Having troubles? Find your scenario below and follow the steps to solving the most commonly occurring issues.
You should receive your bookings email within 48 hours of clicking on Start Selling after account registration. Please continue with steps 1 and 2 in the Start to Sell Guide in the interim
Please go to the Account Settings page to view the registered email address of your Seller Portal account. The registration mail would be sent to this email address. Ensure you are searching the correct inbox. If you have recently changed your email address on the Seller Portal, please search the previously linked inbox.
Please search your inbox for the following address: no-reply@adaptris.com
Please ensure that you have searched all 3 of these folders.
These are typically protected with advanced security settings. Please reach out to your IT department or Internet Service Provider by forwarding these steps.
Are you using the correct email address?
Your bookings profile is linked to the email address as captured on the Seller Portal. Please go to the Account Settings page to view the registered email address of your Seller Portal account and use that to login.
TOP TIP: you can add additional users once logged in by visiting the Setup tab in the Booking System.
To ensure the booking system is secure and conforms to strict password security controls, you need to make sure that your password contains the following:
• The password must be at least 6 characters long.
• It must contain at least one upper case character.
• It must contain at least one lower case character.
• It must contain at least one number.
• It must at least contain one special character e.g. (#@%$!).
As example Live@123 = correct password combination but live123 is not correct as no Uppercase character or special character is present.
Draft shipments will not reflect.
Please allow atleast 5 minutes between confirming a shipment and logging into the Bookings System so that all information may pull through.
If your shipment is confirmed on the Seller Portal and it has been more than 5 minutes, please send through the PO number and screenshots of the pages on the Bookings System that are not working as intended.
How far in advance are you trying to book? To ensure proper capacity planning, you are only able to book 5 business days (7 calendar days) in advance.
E.g. if a shipment is due on the 15th and you are currently on the 10th, you will only be able to book the shipment from the 11th.
Consider the following scenarios:
Bookings for the next day cannot be made after 15:00 (3pm) as the Distribution Center does not accept bookings for the next operating day after 15:00.
You will receive an email to the email address linked to you user with the Booking Confirmation
Document that you need to present at the gate upon delivery.
Status: Confirmed, then the PO is booked.
The latest you can apply for a Promotion or Daily Deal is 7 business days prior to the promo/deal date. Our Promotions Team aim to provide feedback 6 business days prior to the deal date. If you are on a 6 day leadtime, you will need to take into consideration the fact that bookings can only be made 5 business days in advance AND that deal stock should be delivered 3 business days before the deal date.
Quick Steps
You can reschedule a current booking by the following steps:
1. Go to Manage Bookings.
2. Click on the > under View – for your desired booking.
3. Click on Reschedule Booking and follow the same process as to rebook the booking as make a booking.
You can cancel a booking by following these steps:
1. Go to Manage Bookings
2. Click on the > under View – for your desired booking.
3. Scroll to the bottom of the page and click on Cancel Booking.
4. Once the booking is cancelled you can book the shipments again by going to the Book a Delivery page. Refer to the full User Guide for further details.
You can allocate a booking to a Takealot Preferred Courier by:
1. Clicking on the Shipments/ASNs that you want grouped together i.e. selecting each of them
2. Scrolling to the bottom of the page and selecting the option: I will deliver via a Takealot Preferred Courier
3. Select the Preferred Courier of your choice from the drop down
4. Click on Add Selected Shipments to allocate the ASNs to the Courier
5. To view the progress of the courier allocations (viewing whether a booking was made / the status of the booking) or to cancel the allocation to that courier, go to the Courier Allocations page.
Refer to the full User Guide for further details.
When allocating a Shipment to the courier, the ASNs are moved to the Courier Allocations page. On that page you can do the following:
1. If the Courier has NOT booked the ASNs yet, you can cancel the allocation.
2. If the Courier has booked the ASNs you can monitor the progress of that booking i.e. whether it was confirmed / check-in / offloaded (delivered).
The Courier is responsible for booking the Shipments once they are allocated to the Courier. The Courier will be notified once the ASNs are allocated to them. If you are concerned that the ASNs are not being booked in time, please contact your contact person at the courier with the relevant PO numbers / ASN number and ask them to make the booking. Refer to the full User Guide for further details.
You can select the option of using your own courier by doing one of the following:
1. Making the Booking Yourself:
You can contact your courier.
b. Negotiate a time for delivery to the Takealot Warehouse.
c. Create the Booking on the Booking System, selecting the agreed time.
d. Email the Booking documentation to your courier to be able to make the delivery.
You will have admin access to the system. To add another user in your company navigate to the Setup – User Management page and click on +New User. Fill in all of the required fields and click on Save User Profile to save the user.
Ensure that you click on the + New Link button on the User Creation page to link the user to your organisation. Refer to the full User Guide for further details.