Department of Health and Human Services (DHHS) provider COVID-19 FAQ
The Utah Department of Health and Human Services (DHHS) will continue to communicate important information related to COVID-19 via email.
General COVID-19 questions should be directed to the official State of Utah sources for information: coronavirus.utah.gov and 800-456-7707.
All DHHS contracted service providers
- All contracted service providers should refer to the DHHS Coronavirus Disease Plan for COVID guidance COVID-19 Disease Plan.docx and coronavirus.utah.gov
- Questions related to DHHS contracted provider services and COVID-19 to dhhs_cqi@utah.gov .
Additional contracted service provider guidance and Q&A’s
- Can we subcontract with another provider to help with staffing (to have their staff work as staff in our program)?
Yes. If providers do decide to subcontract with another company, please email dhhs_cqi@utah.gov so that we may approve this arrangement and amend your contract.
A couple things to note if you do decide to establish this type of arrangement:
- The provider/contractor whose program the staff are working in continues to be the billing provider and has the primary responsibility to ensure that all contract requirements are met by all staff for all services provided.
- The provider/contractor whose program the staff are working in may accept the background screening and training completed by the staff’s employer (the subcontractor) as long as those requirements meet the provider/contractor’s DHHS contract requirements.
- The provider/subcontractor that employs the staff working in the other provider/contractor’s program is still also responsible for making sure their staff have a cleared background screening and meet all DHHS contract requirements.
- In the event of a confirmed case in your setting, notify the local health department (LHD) immediately, and DHHS via DHHS incident report.
- Telehealth- If providing telehealth services ensure that the telehealth platform you are using is HIPPA compliant, DHHS plans to include a review of this requirement during our audit process.
Division specific guidance
Juvenile Justice and Youth Services
- Division of Child and Family Services
- Division of Services for People with Disabilities -
- How does a provider serving people under a DSPD waiver prioritize Settings Rule and health and safety?
- During this current public health emergency, people receiving HCBS services are experiencing the community to the same extent as individuals not receiving HCBS. All populations are being asked to take preventative measures that are affecting the entire community. We are all following guidance from the CDC, CMS, Utah’s governor, and the Department of Health to reduce the spread of COVID-19, and taking additional steps for individuals with more significant health risks in consultation with healthcare providers as recommended by these groups. Following this guidance under the current circumstances would not place someone out of compliance with the Settings Rule.