Account & User Management Guide
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Registration & Account Details Required
Your Business, Banking & Address Information
Communications Management & The Primary Contact
Change Requests & How To Update Set Details
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Registration & Account Details Required
Storefront Information
Display name: Your Display Name will appear on takealot.com product pages as "Sold by Your Display Name - Fulfilled by Takealot" as shown in the image below. It will also appear on your takealot.com storefront along with your logo.
Once registration is complete, you will NOT be able to update this name and a change request will have to be logged.
The use of a website or URL as a display name is not permitted and will result in the suspension of your account. Please also ensure that the Display Name selected does not infringe upon the rights of any company or individual and that you have the right to sell via the selected name.
Logo: the logo will display on your digital storefront which can be accessed once products have been added to your account. It is not a requirement to add a logo but should you wish to, please ensure the file meets these exact requirements:
- 120 x 30 pixels exactly
- 150 KB file size maximum
- JPEG or PNG only (no transparent backgrounds)
Your Business, Banking & Address Information
We require the following information to ensure we can securely regulate the activities of our Marketplace Sellers. Please see the Confidential Information and Rights & Permissions sections below for more information on who has access to this information.
What kind of registrant are you? Depending on the kind of registrant you are, you will need to provide different combinations of information and supporting documentation.
- Registered Business: this includes any type of registered business or company apart from an NGO or Trust
- Sole Proprietor: this refers to a Seller registering the account in their personal capacity
- NGO: as defined within South African Law
- Trust: as defined within South African Law
I will be registering as... | A Registered Company | A Sole Proprietor (personal capacity) | An NGO | A Trust |
Legal Name | x | x | x | x |
Company Registration No. | x | x | x | |
Digital Copy Of Proof Of Registration | x | x | x | |
A Digital Copy Of All Directors IDs | x | x | x | x |
BEE Status | x | x | x | x |
BEE Certificate (If Applicable) | x | x | x | x |
South African Bank Account | x | x | x | x |
x | x | x | x |
Please note: the file size cannot exceed 10 MB
Optional and Alternative Fields
- VAT Number: you may leave this blank if you are not VAT registered
- BEE Status: this is not a requirement to sell on takealot.com. If you do not have a BEE status, please select “Non-compliant” from the dropdown
A few notes for Sole Proprietors: you will need to provide the following corresponding information/documentation in the fields provided:
- Legal Name: your full name (name and surname)
- Business Type: Sole Proprietor
Don’t think you should be the account owner? See our Frequently Asked Questions.
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Confidential Information
As per the table in the following section, you will find that only the Account Owner has access to this information. Only specialised departments and/or individuals within Takealot has access to this information including:
- Seller Compliance Team (investigation of fraudulent activities, approval of change requests)
- Finance Team (verification of banking details)
- Legal department (execution of legal formalities)
- Operations Manager and Head of Marketplace (facilitation of disputes)
Seller Support will NOT have access to this information and will not request this information via email or telephone. Please do not share any sensitive information unless explicitly requested by the parties above.
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User Management
There are 2 levels of permissions for your Seller Portal Account:
- Account Owner: a single user
- Additional Users: up to 9 users
The Account Owner has full administrative rights and access to the Seller Portal. Only the Account Owner can access and edit certain sections of the Account Settings and details (see Rights and Permissions below). The Account Owner is created with the registration of the account but can be changed later.
The Account Owner can add up to 9 Additional Users. Users have full access to the account and able to perform all operational tasks (creating shipments, catalogue etc.). Users have limited access to sections of the Account Settings and can only view and update specific fields (see Rights & Permissions below).
The Account Owner will set most information upon registration. Other details, such as Seller ID, will be set by the system.
IMPORTANT: certain information can only be changed by requesting this from takealot.com and is subject to review. Only the Account Owner may submit change requests e.g. business details change requests. Only requests that are deemed valid will be granted. All fields in red below will require a change request to edit.
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Rights & Permissions
Please note that Seller Support will have the viewing rights of an Additional User only.
All fields in red will require a change request to be amended.
Account Setting Field | Account Owner | Additional User |
Seller ID | View | View |
Display Name | Set, View | View |
Account Owner (Email) | View, Update | View |
Leadtime Status | View | View |
Direct Return Procedure | View | View |
Company Logo | Set, View, Update | View |
Register Date | View | View |
Primary Contact | Set, View, Update | View |
Business Type | Set, View | None |
Legal Name | Set, View | None |
Registration/ID Number | Set, View | None |
VAT Number (if applicable) | Set, View | None |
BEE Status (required) | Set, View | None |
ID - all directors of entity | Set, View | None |
Proof of Registration | Set, View | None |
BEE certificate | Set, View | None |
Account Holder | Set, View, Update | View |
Bank | Set, View, Update | View |
Account Number | Set, View, Update | View |
Branch Code | Set, View, Update | View |
Debit Order Form | Set, View, Update | None |
Business Addressee | Set, View, Update | View, Update |
Business Street No. | Set, View, Update | View, Update |
Business Street Name | Set, View, Update | View, Update |
Business Suburb | Set, View, Update | View, Update |
Business City | Set, View, Update | View, Update |
Business Postal Code | Set, View, Update | View, Update |
Business Country | Set, View, Update | View, Update |
Billing Addressee | Set, View, Update | View, Update |
Billing Street No. | Set, View, Update | View, Update |
Billing Street Name | Set, View, Update | View, Update |
Billing Suburb | Set, View, Update | View, Update |
Billing City | Set, View, Update | View, Update |
Billing Postal Code | Set, View, Update | View, Update |
Billing Country | Set, View, Update | View, Update |
Warehouse Contact Number | Set, View, Update | View, Update |
Warehouse Addressee | Set, View, Update | View, Update |
Warehouse Street No. | Set, View, Update | View, Update |
Warehouse Street Name | Set, View, Update | View, Update |
Warehouse Suburb | Set, View, Update | View, Update |
Warehouse City | Set, View, Update | View, Update |
Warehouse Postal Code | Set, View, Update | View, Update |
Warehouse Country | Set, View, Update | View, Update |
My/User Name | Set, View, Update | View |
My/User Role/Title | Set, View, Update | View |
My/User Email | Set, View, Update | View |
My/User Contact Number (landline) | Set, View, Update | View |
My/User Contact Number (cellphone) | Set, View, Update | View |
Password | Each user manages their own password irrespective of role. No role can manage another user’s password. | |
Primary Contact and Account Owner (Flag) | View, Update | View |
Vacation Settings | Set, View, Update | View |
Low Stock Alerts | Set, View, Update | View |
Account Status | View, Update | View |
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Communications Management & The Primary Contact
The Primary Contact is NOT a separate user. One of the email addresses, whether it is the Account Owner or an Additional User, will be nominated to be the Primary Contact. This email address will receive the day-to-day communications (see list of examples below) as well as all major communications.
The only other user to receive communications is the Account Owner. This email address will receive communications relating to all major developments and updates that may impact operational structures or procedures within your business.
Refer to the matrix below to see the possible communication combinations:
Account Owner | Additional User | |
As Primary Contact |
|
|
Not Primary Contact |
|
|
The Primary Contact will be set automatically to the Account Owner during registration. Once registration has been completed, any Additional User can be nominated to be the Primary Contact. This can be updated at any time.
Refer to the table below for examples of the types of communications that can be expected:
Day-to-Day Operation Emails (subject to change) | Major Communications (subject to change) |
Catalogue Submission Complete Invoice Required New Leadtime Order Placed Order Item Linked to shipment Bulk Listing Complete Inventory export complete Invoice Available Leadtime Order Cancelled Low Stock alert | Updates to Charges and Fees Quarterly Operational Mails New Seller Portal Releases Promotions and Deals Calendar |
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Account Statuses
Status | Active | Inactive | Suspended |
Action To Set Status | New Accounts: complete registration Closed Accounts: click on Start Selling on Takealot | Click on Stop Selling on Takealot | Takealot Compliance team will notify you of any suspension |
Seller Portal Functions/Services | All functions and services available | Limited functionality | Limited functionality |
Subscription Fees | Charged monthly in advance | No fee charged (final charge will be the month in which the account is cancelled) | No charge if your account is suspended on the first of the month |
Other Fees | All fees apply | Returns and storage fees may apply | All fees apply |
Your account can be set to the following statuses:
Active: once all registration information has been completed, your account will be in an active state. Active accounts will become eligible for Subscription Fees as soon as the first product has been added to the account. Please note: it does not matter whether or not the product is active, inactive or archived. As soon as it is added to your account, your account is eligible.
Active accounts have access to all Marketplace services.
Inactive: an account can be made inactive by clicking on Stop Selling on Takealot on the Overview section of the Account Settings page. You may click on this button at any time to close your account. The account will not be deleted or removed and you are able to access and reinstate at any time using the same button - which will show as Start Selling on Takealot.
When closing your account, there are certain steps that will need to be completed. These will be communicated to you once you click on the Stop Selling button. Subscription fees will not be charged in the month following the account cancellation.
Suspended: accounts are only suspended by the Takealot Compliance Team and may be due to reasons such as violations of our policies, investigations into account activities etc. When an account is suspended it will not incur Subscription Fees but functionality across the Seller Portal will be limited.
Our Compliance Team will reach out with regards to any reason for suspending your account and include corrective instructions or advise on a process of appeal to reinstate your account.
All funds will be frozen during this time.
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Change Requests & How To Update Set Details
You will find the following icon indicating that you are able to update a particular setting in your Account Details (once saved):
Wherever you find that you are NOT able to update a field, you will need to reach out to Seller Support to request these updates. Some fields will have the following added to indicate this:
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Frequently Asked Questions
I am not the rightful Account Owner, what should I do?
If Account Registration is complete and you have full access to the Seller Portal, navigate to the Users tab of the Account Settings and create an Additional User with the details of the rightful Account Owner. Once created, set the user as the Account Owner.
If Account Registration is incomplete, you will need to share your login details with the rightful Account Owner to complete the information. Once registration is complete, follow the steps above.
Can Takealot edit my banking details?
No. The Account Owner will be required to set the banking details upon registration. Thereafter, the account owner is able to update the banking details. However, they will be required to upload a new debit order form which Takealot will check to ensure the details match.
Can Takealot change the account owner of my account?
No. The current Account Owner will need to add an Additional User and then set the user to Account Owner via the Users tab.
Can I have 2 Account Owners?
No. Only 1 user can be set to the Account Owner.
Can I have 2 Primary Contacts?
No. Only 1 user can be nominated as the Primary Contact.
I want more users/individuals to receive the Day-to-Day (operational) communications?
We will only send these communications to the Primary Contact. The best way to achieve this is via your email platform/service provider. Examples of what you can consider:
- Create a shared email address e.g. takealot@sellerexample and set this address as the Main Contact - you will need to share the inbox with all employees or set up a group of users under this email address
- Create forwarding rules for all communications from @takelot.co.za to send a copy to the specified addresses - you will be able to refine this by email title according to the available filtering options of your account
The above will need to be implemented and managed by your organisation. Takealot cannot assist in the troubleshooting or management of your email inbox.
What can an Additional User do?
Additional Users can perform all the functions required to run the account i.e. create shipments, upload invoices, submit catalogue etc. They are only limited in the viewing and/or changing of details in the Account Settings section of the Seller Portal.
What happens if I make someone else the Account Owner of my account?
The current Account Owner will become an Additional User and his/her permissions will drop to that of all other Additional Users.
How do I remove a user?
As Account Owner, you are able to add and remove users via the Users tab.
I do not have a BEE status. What should I do?
This is not a requirement to sell on takealot.com. You are welcome to select “Non-compliant” to proceed.