Speedwavz LLC - Open Internet Disclosures
Speedwavz LLC strives to provide consumers with accessible, easy-to-understand information about the services we provide, so they can make informed decisions about which services best meet their needs. Consistent with that goal, we have established this page as a single place where consumers and others can access and review the relevant policies, agreements, and other information about our Speedwavz LLC services.
Additionally, the Federal Communications Commission ("FCC") requires that Speedwavz LLC and other Internet providers disclose certain information regarding those services. The information required for disclosure under the FCC's rules is found below and in the various policies and documents listed and linked on this page. To assist you in finding the information you're looking for, we highlight below information that the FCC specifically calls for in the Open Internet Disclosures.
Speedwavz LLC does not discriminate against lawful Internet content, applications, services, or non-harmful devices. The bullets below provide an overview of Speedwavz LLC's network practices with respect to its Speedwavz LLC Internet access services.
Speedwavz LLC does not block or otherwise prevent end user access to lawful content, applications, services, or non-harmful devices. Speedwavz LLC does engage in reasonable network management practices that limit and potentially block network flooding using applications like Bittorrent that may affect users network-wide, or affect network performance for other customers on an access point.
Speedwavz LLC does not degrade or impair access to lawful Internet traffic on the basis of content, application, service, user, or use of a non-harmful device. Speedwavz LLC does engage in reasonable network management practices as that limit network flooding using applications like Bittorrent that may affect users network-wide, or affect network performance for other customers on an access point.
Speedwavz LLC does not directly or indirectly favor some traffic over other traffic, including through the use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.
Speedwavz LLC does not directly or indirectly favor some traffic over other traffic, including through the use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise although Business-class services take priority in times of congestion.
Speedwavz LLC manages its network with one goal: to deliver the best possible fixed-wireless Internet access service to all of its customers. To further this effort, Speedwavz LLC uses reasonable network management practices that are consistent with industry standards. Speedwavz LLC uses various tools and techniques to manage its network, deliver its service, and ensure compliance with the Acceptable Use Policy and the Customer Agreement for Internet services. These tools and techniques are dynamic and can and do change frequently. Network management activities may include identifying spam and preventing its delivery to customer email accounts, and detecting malicious Internet traffic and preventing the distribution of, or inadvertent access to, malware, phishing, viruses, or other harmful code or content.
As the Internet and its related technologies continue to evolve, Speedwavz LLC’s network management tools will also keep pace so we can deliver an excellent, reliable, and safe experience to all of our customers. We will provide updates here as well as other locations if we make significant changes to our network management techniques.
Speedwavz LLC does maintain a system to assist with managing times of congestion. As our network technologies and usage of the network continue to evolve, we reserve the right to implement a new congestion management system if necessary in the performance of reasonable network management and in order to maintain a good Internet access service experience for our customers, and will provide updates here as well as other locations if a new system, or changes are implemented.
Speedwavz LLC provides its Internet access service customers with full access to all lawful content, services, and applications that the Internet has to offer. Speedwavz LLC does not block or rate-control specific protocols or protocol ports (except to prevent spam, malicious attacks, flooding, and identity theft), does not modify protocol fields in ways not prescribed by protocol standards, and does not otherwise inhibit or favor certain applications or classes of applications.
Speedwavz LLC employs a number of practices to help prevent unwanted communications, such as spam, and protect the security of Speedwavz LLC's customers and network. We limit the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks. (We do not disclose exact rate limits in order to maintain the effectiveness of these measures.)
In order to further protect our customers, Speedwavz LLC blocks a limited number of ports that are commonly used to send spam, launch malicious attacks, or steal a customer’s information.
Speedwavz LLC provides an average latency from end user to our gateway of under 20ms, and plans have a best effort committed rate of 75% of the "Up-to" speeds listed on our website. Speedwavz LLC has always prided itself on providing state-of-the-art Internet services at the highest possible speeds.
Pricing and Other Fees
Speedwavz LLC’s Speedwavz LLC Internet access services may be subject to promotional rates. Additional fees, such as for equipment rental, installation, and early termination, may apply. For information about pricing and fees for Speedwavz LLC's various Speedwavz LLC Internet tiers of service and all its Speedwavz LLC services, please contact a representative by phone at (419) 975-9635 during business hours, or by email at firstname.lastname@example.org
Data Usage Plans
All of our plans are truly unlimited with no throttling after a soft limit has been reached. We do not plan to change this, and pride ourselves on being one of the fastest unlimited-data fixed-wireless providers in the area.
If you have any questions about these disclosures, cannot find what you are looking for, or have any other concerns about Speedwavz LLC Internet service, please contact Speedwavz LLC at email@example.com. Speedwavz LLC will review and promptly respond to all submissions.