Outlook 365 JobAdder Plugin 

 

Overview

JobAdder for Office 365 enables users to view and update records from within Office 365, including the ability to view and update Candidate and Contact information as well as create new Candidates, Contacts, Job Applications and Notes. The add-in is designed for users who are currently using Office 365 Business or email hosted via Exchange 2013.

 

Compatibility

This add-in works with the following email systems and Outlook versions:

 

Get it now!

Click here for installation instructions 

 

FAQ/Troubleshooting

Having some woes or just a few questions about the JobAdder Outlook add-in? Don’t worry, we have you covered.

I need this right now! How do I get it?

Office 365 Business: Your Office 365 Admin user will need to install the add-in via the Microsoft store. Here is the direct link to the store:

Microsoft add-in store

Once installed, the add-in will appear in your Outlook web mailbox (accessible from outlook.office365.com) and compatible desktop versions (Outlook 2013 or 2016 for Windows. Outlook 2016 for Mac).

Exchange: Please ask your Exchange Admin/IT team to install the add-in using this path:

Exchange Control Panel > Organisation > Apps > Add from the Microsoft Store > search for 'JobAdder' > click the green Add button and run through the installation process.

I am having trouble installing the add-in:

Oh no! Don’t panic, the first thing to check is that your Office 365 or Exchange version is compatible with the add-in:

Office 365: Ensure you are running Office 365 for Business (Business or Business Premium only) . If you are unsure which version you are running, check with your IT team or Microsoft Support.

Exchange: Ensure you are running the latest version of Exchange 2013. Please note, due to the varied nature of Exchange environments, we are unable to provide direct support when installing the add-in. However, you may wish to consider updating your Exchange 2013 server to the latest Cumulative Update if you run into difficulty with the installation process. More information can be found here:

https://technet.microsoft.com/en-us/library/jj907309(v=exchg.150).aspx

The Add-in installed but it’s not appearing in the Outlook web interface:

The add-in may be installed, but not yet enabled. To check:

1. Click the Settings gear > Manage add-ins.

 

2. In 'My add-ins' make sure the add-in is marked as on. If the add-in does not appear in this section it has not been installed successfully.

 

The Add-in is not appearing in my desktop Outlook:

  1. Make sure that your desktop version of Outlook is compatible with the add-in and that you are running the most up to date version of Outlook. We recommend reaching out to your IT team for assistance.
  2. Make sure the add-in is installed in your Office 365 account or Exchange 2013 server. Your Office 365 or Exchange server Administrator will have access to check this. Please see the section above for assistance.
  3. If you are running the add-in from an Exchange 2013 server, your IT team may need to run a cumulative update.
  4. Your IT team may need to whitelist the JobAdder IP addresses and URLs. Please reach out to JobAdder Support to obtain the relevant information for your IT team.

The Add-in is appearing however the contents of the box is blank:

This can be resolved by ensuring that you are running the most recent version of Outlook desktop and Exchange (if applicable).

The Add-in is displaying an error or freezing:

In the green bar at the top of the add-in, please click the exit icon to sign out:

Next, quit then re-open your Outlook desktop or web browser. Finally, sign back into the add-in by clicking the JobAdder button in an inbox message.

 

Please contact support@jobadder.com if you have more questions.